PRIVACY POLICY
ZOVA Distribution & Wholesale operates the website www.zovadistribution.co.uk. We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.
1. Who We Are
Business Name: ZOVA Distribution & Wholesale
Website: www.zovadistribution.co.uk
Email: sales@zovadistribution.co.uk
We are a UK-based wholesale and trading business operating both within the UK and internationally.
2. Information We Collect
We may collect and process the following types of personal data:
Name and business name
Email address
Phone number
Company details
VAT and EORI numbers (for trading purposes)
Account login information
Enquiry and application details
Communication records
We collect this information when you:
Fill in contact forms
Create an account
Submit wholesale or product requests
Communicate with us by email
Use restricted areas of the website
We do not take payments directly through the website.
3. How We Use Your Information
We use your data to:
Respond to enquiries and requests
Create and manage user accounts
Approve wholesale applications
Provide product information
Communicate about orders and availability
Send operational emails and product updates (if you opt in)
Improve our services
Meet legal and regulatory obligations
We only use your data where we have a lawful basis under UK GDPR.
4. Email Communications
If you create an account or request products, we may contact you with operational emails related to your account, products, or services.
Where you choose to receive updates about products, you may also receive marketing-style emails. You can opt out at any time by contacting us or using any unsubscribe option provided.
5. Sharing Your Information
We may share your information with trusted third parties only where necessary, including:
Shipping and logistics providers
Payment processors
Accountants and professional advisers
Email service providers
Hosting and IT service providers
We never sell your personal data to third parties.
All partners are required to handle your data securely and in accordance with data protection laws.
6. International Transfers
As we operate internationally, your information may be transferred and processed outside the UK.
Where this happens, we ensure appropriate safeguards are in place to protect your data.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.
Access to your data is limited to authorised personnel and partners who need it for business purposes.
8. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
When no longer needed, your data is securely deleted or anonymised.
9. Your Rights (UK GDPR)
You have the right to:
Access your personal data
Request correction of your data
Request the deletion of your data
Object to processing
Request restriction of processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us at: sales@zovadistribution.co.uk
You also have the right to complain to the UK Information Commissioner’s Office (ICO).
10. Cookies
Our website may use essential cookies to ensure proper functionality, such as maintaining login sessions.
We do not use tracking or advertising cookies at this time. If this changes, we will update this policy and implement appropriate consent mechanisms.
11. Account Access
Certain parts of the website are restricted to registered users. Login credentials should be kept confidential. You are responsible for maintaining the security of your account.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: sales@zovadistribution.co.uk
Our Ethos.
We’re more than suppliers - we’re partners in your success, working side by side to help your business reach its full potential.
Your goals are our goals. Together, we make growth happen.