TERMS & CONDITIONS

These Terms & Conditions govern your use of the website www.zovadistribution.co.uk operated by ZOVA Distribution & Wholesale.

By accessing or using our website, creating an account, or requesting products, you agree to be bound by these Terms.

1. About Us

Business Name: ZOVA Distribution & Wholesale
Location: Kent, England
Company Number: (ADD)
Contact Email: sales@zovadistribution.co.uk

We operate a wholesale and trading platform for customers in the UK and internationally.

2. Eligibility

  • You must be at least 18 years old to use this website. (CHANGE IF NEED)

  • You may browse the site publicly, but access to products is restricted to approved account holders.

  • To place requests, users must hold valid business information, including VAT and EORI numbers where required.

We reserve the right to refuse access to any user at our discretion

3. Accounts

  • Users may create an account on the website.

  • All accounts must be approved before product requests can be made.

  • Once approved, you will receive access to restricted product areas.

  • You are responsible for keeping your login details confidential.

  • We may suspend or terminate any account that breaches these Terms or misuses the website.

We are not liable for any loss arising from unauthorised use of your account.

4. Website Use

You agree not to:

  • Misuse the website.

  • Attempt to gain unauthorised access.

  • Copy, scrape, or exploit content for commercial use without permission.

  • Upload harmful software or interfere with site functionality.

We do not guarantee uninterrupted access to the website and may update or withdraw services without notice.

5. Product Requests & Orders

Our website does not process payments directly.

The process is:

  1. Users request products through the website.

  2. Requests are reviewed and approved.

  3. Pricing and availability are confirmed by email.

  4. An invoice is issued separately.

We reserve the right to refuse any order at our discretion, including due to availability, compliance, or verification issues.

6. Pricing & Payment

  • Prices are generally displayed in GBP (£) unless stated otherwise.

  • Payment is usually made via bank transfer.

  • Payment terms: (ADD)

  • Late payment fees: (ADD)

Ownership of goods does not transfer until full payment has been received.

7. Shipping & Delivery (CONFIRM)

  • Shipping is arranged by us.

  • Delivery times are estimates only and not guaranteed.

  • Customers receive confirmation details by email.

  • Responsibility for delivery lies with us and the carrier once the goods are dispatched.

We are not responsible for delays caused by customs, carriers, weather, or events outside our control.

8. Issues, Returns & Cancellations (CONFIRM)

  • We do not generally accept returns.

  • Any issues must be raised within 7 days of delivery.

  • Refund eligibility: (ADD)

  • No action can be taken on custom orders, used goods, or opened products.

We may, at our discretion, assist with issues where possible.

9. Intellectual Property

All content on this website, including text, layout, graphics, and design, is owned by ZOVA Distribution & Wholesale unless otherwise stated.

Product images, logos, and trademarks belonging to third-party brands remain the property of their respective owners and are used for identification and resale purposes only.

You may not copy, reproduce, distribute, or use any website content without prior written permission from the relevant rights holder.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We do not guarantee that the website will be error-free or uninterrupted.

  • We are not liable for indirect, incidental, or consequential losses.

  • The website is provided for business use.

  • We are not responsible for losses arising from misuse of the site or reliance on information without verification.

11. Data Protection

Personal data is handled in accordance with our Privacy Policy.
By using the website, you consent to such processing.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

13. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a revised date.

Your continued use of the site constitutes acceptance of the updated Terms.

14. Contact Us

For legal or general enquiries, contact: sales@zovadistribution.co.uk